Returns
- All returns must be completed within 30 days of purchase and product must be returned in unused condition.
- Items purchased on chusebeauty.com must be returned to our web returns center.
- Please see below on how you can process a return on online orders.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete. We are not responsible for items lost in the mail.
- You will be notified via email to the address listed on your order when the return is being processed.
- Refunds will take approximately 1 week after the returned items have been received. Shipping charges are not refundable. We do not accept COD deliveries.
- If possible, use the original shipping package for returns.
- Returns will be processed back to your original form of payment. Your card will be credited after the product has been received and qualified against the return policy.
- Merchandise purchased from CHUSE distributor or other stores cannot be returned to chusebeauty.com. Please contact the customer service which you purchased from.
Exchanges
- If you are looking for another item, please return your original product and place a new order on chusebeauty.com for your replacement item.
Online Order Return Process
To process a return, please follow these easy online steps.
- Log into chusebeauty.com, then go to My Account.
- Click on Orders to see a list of all completed orders.
- Find the order you wish to return, then click Return Item(s) next to View Order Details.
- Fill out the return request form.
- Click Submit Return Request.
- You will then get an email from customer care regarding the status of your return. Please give customer care 1-2 business days to respond.
- You may also fill out an RA form online. Please include the item information you are returning and include the order number found on your packslip or confirmation email. For more assistance, please contact Customer Care at customercare@chusebeauty.com.